Legacy IVR to Modern CCaaS Migration
Move from Avaya, Cisco, or Genesys to any modern CCaaS platform with full fidelity — a 36-page call flow originally estimated at 6–8 months was delivered in under 6 weeks for one telecom customer.
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Aumne AI
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Company Overview
Aumne AI is an AI-native agentic transformation studio — the AUMNE ACT Platform — that automatically transforms legacy IVR systems into AI-native, agentic voice services, cutting typical migration timelines from 12+ months down to as little as 4 weeks. The company is built on 100+ years of collective domain experience, $50M+ in P&L managed across global transformation programs, 500+ enterprise implementations delivered worldwide, and leadership that has scaled 200+ professionals across global organizations, with team backgrounds including Freshworks, ThoughtWorks, and [24]7.ai. Aumne's leadership spans India, North America, and APAC, and the company is both a Google Cloud Partner and an AWS Partner Network member.
Product Overview
- Discover — auto-ingests legacy IVR from Avaya
- Cisco
- and Genesys
- extracting intents
- logic
- integrations
- and dependencies for full visibility before committing
- Transform — a conversational design brain auto-generates deployment-ready AI-native voice agent flows for Amazon Connect
- Google CCAI
- or any target platform
- with no rebuild from scratch
- Govern & Evolve — built-in lifecycle governance
- telemetry
- and change management so services don't become legacy again
- Patent-pending
- outcome-driven transformation at a fixed price
- Removes reliance on expensive platform specialists
- Deploys new AI-native voice services in days
- not months
- Reported platform outcomes: 5x faster time to value vs. traditional SI delivery
- 70% automation across the transformation lifecycle
- 90% self-served interactions post go-live
- 60% decrease in ops cost
- 50% increase in agent productivity
- 3x measurable ROI on transformation investment
Product Demo
Partner Tiers & Benefits
- Commission
- Partners set their own end-customer price; Aumne charges the partner a fixed $10K–$80K per pack (Pilot through XL), so the partner's margin is the difference between their price and Aumne's fixed cost
- MDF
- Not publicly specified
- Pay per Lead
- Not applicable — this is a partner-led delivery practice, not a lead-based referral program
Ideal Customer Profile (ICP)
Target Segments
Systems integrators and consultancies delivering contact center transformation — migrations from Avaya, Cisco, or Genesys to modern CCaaS platforms like Amazon Connect or Google CCAI
Company Size
Not publicly specified
Geographies
Profile
Enterprises running legacy IVR/contact center infrastructure (Avaya, Cisco, Genesys) who need to migrate to modern CCaaS platforms without a 12+ month, $150K+ transformation project — and the SI/consulting partners who deliver that migration on their behalf.
Ideal Partner Profile (IPP)
Aumne's Partner Connect Practice is built for systems integrators and consultancies that already run contact center transformation projects and want to add a fixed-price, faster-delivery layer to their existing practice — plugging directly into their delivery model rather than replacing it. Aumne handles the platform and technical delivery (discovery, transformation, governance); the partner controls the customer relationship, pricing, and proposal.
Target Market
Headquartered In
Not publicly specified
Adjacent Partnerships
Certifications
None stated — partners plug into Aumne's platform and delivery model directly; no certification exam mentioned
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Geographies Served
Customer Use Cases
Conversational AI / Agentic Transformation
Auto-transform legacy IVR logic into AI-native voice agents for Amazon Connect or Google CCAI, with no rebuild from scratch.
Rapid New Voice Service Creation
Design and deploy new AI-native voice services in days, not months, as an add-on for partners' clients.
CX, NPS & CSAT Improvement
Fix poor call containment, high agent transfers, and self-service failures dragging down NPS — one telecom customer saw a 60% self-service upliftment and 50% agent transfer reduction.
Toll-Free Number (TFN) Discovery & Documentation
Automatically discover and document thousands of global toll-free numbers with zero prior documentation — one healthcare customer went from zero visibility to 100% documentation in under 2 weeks.
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