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ZEPIC Inc.

The Composable Marketing OS for Personalized, Omnichannel Customer Experiences

Customer Data Platform / Marketing Automation / AI-Powered Customer Experience Platform•United States•Visit Site
CDPMarketing AutomationOmnichannel MessagingAIWhatsApp MarketingCustomer Experience

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Company Overview

ZEPIC is a Composable Marketing OS built to unify customer data and cross-channel engagement in a single platform. Rather than stitching together a separate CDP, segmentation tool, and messaging platform, ZEPIC bakes customer data, segmentation, and channel activation (email, WhatsApp, Instagram, and push) into one system, so marketing teams can go from customer insight to live campaign without exporting data between tools. Founded in mid-2023 by a team with deep SaaS roots at Zoho and Freshworks, ZEPIC has grown to 100+ brands and 1,000+ marketers across 10+ countries, with reported 12x customer growth through late 2025. In 2024 the company introduced Zenie, an always-on AI engine that builds segments and drafts campaigns from natural-language requests, and in 2025 it expanded into Instagram automation. ZEPIC also recently introduced Neura HQ, a related but separate AI Agent Workforce product.

Product Overview

  • Built-in Customer Data Platform (CDP) with unified Customer 360 view
  • Real-time audience segmentation
  • Customer Journeys (multi-channel orchestration)
  • Omnichannel by default: Email, WhatsApp, Instagram
  • Team Inbox for shared two-way conversations
  • Zenie AI — voice-enabled, always-on AI copilot for segments/campaigns
  • Reporting & Analytics
  • 50+ pre-built integrations (e-commerce, CRM, support, billing, reviews/loyalty, POS) plus open APIs and web SDKs
  • Hosted on AWS
  • ISO 27701 certified for privacy information management
  • Self-serve onboarding (sub-3-hour go-live for D2C brands)
  • 14-day free trial

Product Demo

Partner Tiers & Benefits

Commission
Not publicly specified
MDF
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Pay per Lead
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Ideal Customer Profile (ICP)

Target Segments

E-commerce/D2C/retail brands, Travel & hospitality businesses, Multi-vertical/telecom-led businesses expanding into e-commerce

Company Size

Small, Mid-Market, Enterprise

Geographies
GlobalUnited StatesIndiaAPAC
Profile

Consumer brands running on common commerce, CRM, and support stacks (Shopify/Magento, HubSpot/Zoho CRM, Zendesk/Intercom) that want a single platform for customer data, segmentation, and omnichannel campaigns instead of stitching together several point tools.

Ideal Partner Profile (IPP)

Two informal partner types: Agencies captaining client growth who want to add ZEPIC implementations/managed services as a revenue line, and Technology Partners who build on ZEPIC's platform and APIs. No certification required — partners join through a short interest form.

Headquartered In

Not publicly specified

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Customer Use Cases

Unified Customer 360 Across Business Lines

Bring telecom, e-commerce, and other business units into a single customer view to power cross-selling — Vodafone Fiji saw a 40% lift in response rates after unifying data across its telco and Vitikart marketplace.

AI-Powered Campaign Creation with Zenie

Build audience segments and draft campaigns by asking Zenie in natural language instead of manual setup — a documented 45% campaign performance lift for Vodafone Fiji.

WhatsApp & Team Inbox Engagement

Run personalized WhatsApp campaigns (occasion-based offers, flash sales) and manage every conversation from one shared Team Inbox.

Flash Sale & Inventory-Driven Marketing

Target the right segment at the right moment to move limited inventory fast — Vodafone Fiji sold out a smart-camera and robot-vacuum launch in 48 hours.

Travel & Hospitality Booking Personalization

Turn booking data (via the RMS Cloud integration) into AI-powered guest journeys and loyalty-building campaigns for tourism and hospitality brands.

Partner Testimonial

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