Customer Experience (CX)
Run NPS, CSAT, and CES programs with conversational surveys to track and improve customer sentiment across every touchpoint.
All vendors
Apply once. Unlock many
SurveySparrow Inc.
The Conversational Experience Management Platform Built to Get 40% Better Response Rates
How It Works
Apply
Get Approved
Training
Register Leads
Close Deals
Earn Commission
Company Overview
SurveySparrow is a conversational experience management platform that helps businesses collect and act on customer, employee, product, and market feedback. Founded in October 2017 by Shihab Muhammed (CEO, previously at Freshworks) and Subin Sebastian (previously at Zoho), SurveySparrow introduced the world's first chat-style surveys — a WhatsApp-inspired, conversational format the company says lifts response rates by 40% over traditional forms. Backed by a single $1.4M seed round from Prime Venture Partners in 2018, SurveySparrow has since grown primarily on its own revenue to over 100,000 customers across 149 countries, reporting roughly $46.6M in revenue in 2025. The company is headquartered in San Francisco, with additional offices in Palo Alto and Kochi, India.
Product Overview
- Conversational, chat-style surveys alongside classic one-question-at-a-time formats
- NPS surveys with optional open-ended follow-up
- Offline surveys (no internet required)
- Survey automation on a recurring schedule
- White-labeling and custom CSS
- Sub-accounts to manage multiple surveys/brands under one parent account
- Single Sign-On (SSO)
- 2000+ integrations
- Purpose-built solutions across CX, EX, Product, Sales, and Marketing
- SOC 2 (AICPA), ISO 27001, HIPAA, GDPR, and CSA STAR Level 1 certified
Product Demo
Partner Tiers & Benefits
- Commission
- Not publicly specified
- MDF
- Not publicly specified
- Pay per Lead
- Not publicly specified
Ideal Customer Profile (ICP)
Target Segments
CX, EX, Product, Sales, and Marketing teams
Company Size
Small, Mid-Market, Enterprise
Geographies
Profile
Organizations running CX/NPS programs, employee engagement surveys, product feedback loops, or market research who need a single, compliant (SOC 2/HIPAA/GDPR) platform instead of stitching together separate survey and research tools.
Ideal Partner Profile (IPP)
Two published tracks: Affiliate Partners (refer SurveySparrow to their network and earn commission on referrals) and Technology Partners (build apps/integrations that expand SurveySparrow's reach). Public partner testimonials point to regional sales/growth agencies and business consultancies (e.g., NextDeal, Comup).
Target Market
Headquartered In
Not publicly specified
Adjacent Partnerships
Certifications
Not publicly specified for either track
Apply once. Unlock many
partnership opportunities.
Join our partner community to unlock customer insights, proven playbooks, resources, and partner connections that help you identify the right customers and grow faster.
As a community member, you'll unlock
Partner playbooks & resourcesAccess proven guides, battle cards, templates, and best practices from top-performing partners.
Customer & partnership insightsSee who the best customers are, where they buy, and which partner opportunities align with your expertise so you can apply with confidence.
Connect & learn from partnersCollaborate with experienced partners, share insights, and accelerate your success through the community.
Customer Use Cases
Employee Experience (EX)
Measure engagement, onboarding, and exit sentiment with recurring pulse surveys and closed-loop follow-up.
Product Experience
Collect in-app and post-release feedback to guide roadmap decisions with direct user input.
Sales Experience
Gather win/loss and buyer feedback to sharpen sales process, messaging, and conversion.
Marketing Experience
Run market research, brand tracking, and campaign feedback surveys to inform marketing strategy.
Partner Testimonial
FC
Working with the partnerships team at SurveySparrow translates to an experience of continuous growth.
ES
Great team to reliably drive business between companies. A friendly bunch.
Ready to partner with SurveySparrow Inc.?
Join the partner program and start earning recurring commissions.