AI Coworkers for IT Service Delivery
Deploy 24/7 AI coworkers that own IT ticket resolution end-to-end instead of routing everything to a human agent.
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Atomicwork Inc.
Agentic Service Management for Enterprise IT
How It Works
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Training
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Company Overview
Atomicwork is an agentic service management platform that combines an enterprise knowledge graph with AI agents to offload routine IT and enterprise service work, enabling real-time incident resolution and self-healing systems. Founded in late 2022 by Vijay Rayapati (CEO, previously VP/GM at Nutanix and founder of Minjar, which Nutanix acquired), Kiran Darisi (CTO, founding team/VP Engineering at Freshworks), and Parsuram Vijayasankar (Chief Designer, founding team at Freshworks), Atomicwork set out to replace legacy ITSM tools like ServiceNow and BMC Remedy with an AI-first alternative. The company has raised roughly $40M total, including a $25M Series A (January 2025) led by Khosla Ventures and Z47, with participation from Battery Ventures, Blume Ventures, Peak XV Partners, Neon Fund, and Storm Ventures. Customers include Zuora, Pepper Money, Catalyst Education, and Ammex Corp.
Product Overview
- AI Workforce — 24/7 AI coworkers that own IT roles end-to-end
- Universal AI Coworker for live end-user support (voice and vision AI)
- Agentic ITSM and Agentic ESM with built-in adaptive intelligence
- Agentic IGA (identity governance and access provisioning automation)
- AI Knowledge Management for contextual answers
- Enterprise workflow automation and service analytics
- Universal Context — real-time context across users, assets, and support history
- Native integrations with ServiceNow, Microsoft Teams, Slack, Okta, Microsoft 365, Azure AD, Intune, Lansweeper
- ISO 42001, SOC 2, GDPR, CCPA, and CASA certified
Product Demo
Partner Tiers & Benefits
- Commission
- Not publicly specified
- MDF
- Not publicly specified
- Pay per Lead
- Not publicly specified
Ideal Customer Profile (ICP)
Target Segments
Enterprise IT, HR, and operations teams across financial services, manufacturing, education, healthcare, and retail
Company Size
Enterprise organizations; named customers include Zuora, Pepper Money, Catalyst Education, and
Geographies
Profile
Enterprises looking to replace legacy ITSM/ESM platforms (ServiceNow, BMC Remedy, Jira Service Management, Cherwell) with an AI-native, agentic alternative that can be deployed in weeks rather than months.
Ideal Partner Profile (IPP)
A single Partner Program (no named sub-tiers) designed for IT resellers, system integrators, and MSPs seeking to expand their portfolio with a high-value, AI-native ITSM/ESM solution.
Target Market
Headquartered In
Not publicly specified
Adjacent Partnerships
Certifications
None required to join — Atomicwork provides its own training and certification program to partners after onboarding
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Geographies Served
Customer Use Cases
Legacy ITSM Replacement
Replace incumbent ITSM platforms in weeks, not months — one customer deployed Atomicwork and replaced several incumbent solutions within 6 weeks.
Automated Access Provisioning (Agentic IGA)
Accelerate and automate identity and access provisioning requests instead of manual IT ticket handling.
Enterprise Knowledge Management
Deliver contextual, conversational answers to employee questions drawn from a unified enterprise knowledge graph.
Cross-Team Service Management (ESM)
Extend agentic service management beyond IT into HR and Operations for unified enterprise service delivery.
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